Refund Policy
We want you and your dog to be satisfied with your purchase. If for any reason you are not, unopened products may be returned within 30 days of delivery for a full refund.
Eligibility for Returns
To be eligible for a return:
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The product must be unopened
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The product must be in its original, sealed packaging
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The return request must be made within 30 days of delivery
Products that have been opened, used, damaged, or are missing original packaging are not eligible for return or refund.
Return Process
To initiate a return and receive full instructions, please contact us at:
Return instructions will be provided after your request is reviewed. Unauthorized returns may not be accepted.
Refunds
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Approved refunds will be issued to the original payment method after the returned item is received and inspected.
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Shipping and handling charges are non-refundable, unless required by law.
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Refund processing times may vary depending on your payment provider.
Additional Notes
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We reserve the right to refuse returns that do not meet the above criteria.
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This policy applies only to purchases made directly through our website.