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Effective Date: 01/01/2026

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True Companion K9 is committed to processing and shipping orders as efficiently as possible. Please review the details below before placing your order.

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Order Processing

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• Orders are typically processed within 1–3 business days after payment is received.

• Orders are not processed or shipped on weekends or holidays.

• Processing times may be extended during periods of high order volume or unforeseen circumstances.

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Shipping Methods and Delivery Estimates

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• Shipping times are estimates only and are not guaranteed.

• Delivery timeframes begin once the order has been shipped, not when it is placed.

• We are not responsible for delays caused by carriers, weather conditions, customs, or events beyond our control.

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Shipping Rates

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• Shipping rates and options are calculated at checkout and vary based on destination, carrier, and order size.

• Any applicable taxes or fees are calculated at checkout where required by law.

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Shipping Locations

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• We currently ship to addresses within the United States only, unless otherwise stated on the website.

• We do not ship to P.O. Boxes or APO/FPO addresses unless explicitly noted.

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Order Tracking

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• Once your order has shipped, you will receive a confirmation email with tracking information.

• Tracking updates are provided by the carrier and may not reflect real-time status.

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Incorrect or Incomplete Addresses

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• Customers are responsible for providing accurate shipping information.

• Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges.

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Lost or Damaged Shipments

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• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

• Claims for lost shipments must be submitted within a reasonable timeframe after the expected delivery date.

• We are not responsible for packages marked as delivered by the carrier.

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Risk of Loss

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• Risk of loss transfers to the customer once the order is handed over to the shipping carrier, to the extent permitted by law.

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Contact Information

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For shipping-related questions or issues, please contact us at:

True Companion K9
Email: care@boxertuff.com